optimize restaurant operations with Reecost
When it comes to experience, Reecost Takes the Detail out of the Equation A busy restaurant demands excellent service, which can be more than a challenge to provide. From ensuring that the kitchen gets the orders at the right time to providing managers with the information they need to know about their staff and the overall performance of the establishment, there are many things to consider. This is where a restaurant POS system can come in handy. The program allows you to keep track of all of the front-of-house operations as well as the back-of-house ones on one platform so that you can monitor the course-wise kitchen firing, servers' performance, upselling, table turnover, and many other essential pieces of information and help your restaurant provide better services to its clients.
Key features at a glance
Course-wise order firing Timing is a crucial element of restaurant organization, which makes it one of the most challenging aspects of the process. For example, in case of multi-course meals, there is a necessity to make sure that no dish is ready before its appropriate time, as well as avoid overloads between courses. At the same time, Reecost’s course-wise order firing enables the restaurant to follow the correct sequence of meals and effectively communicate it to kitchen staff. In particular, the software allows for separating orders based on courses and making sure that they are fulfilled in the specified sequence. For instance, a meal may have the following courses: Appetizers Soups or salads Main course Desserts With Reecost’s course-wise order firing, the server will have the ability to appropriately route the information to kitchen staff, which will help them establish the right sequence of preparation and avoid overloads between courses. In turn, this will enable the servers to effectively synchronize the arrival of each course with the guests’ experience. The benefits to course-wise order firing include: improved coordination between front house and kitchen staff increased organization in the kitchen better pacing of courses reduced rush in the kitchen during busy times more control over multiple orders a more consistent dining experience For restaurants that want to have a well-paced, well-presented dining experience, better control over order timing is essential.
Server Assignment Tracking Servers are the backbone of the restaurant’s success. Their ability to seat guests, take care of their orders, suggest additional purchases, and be attentive to their needs ultimately determine customer satisfaction and revenue. The new feature in Reecost that allows assigning servers to tables and tracking their tips and upsells helps managers assess their performance to understand who needs additional training or assistance. For instance, managers can use the data provided by the “Server Assignment Tracking” and take into account such details as the orders assigned to servers their sales tips received upselling activity tables assigned overall impact This way, the managers will be able to rely on concrete information when discussing performance with servers rather than speculating about their activity during a busy shift. In addition, the data can become a useful motivating factor for servers, helping them measure their progress and encouraging competition between them.
Wine Pairing Suggestions Wine pairing suggestions could be a great option for upselling, as it usually is not a hard sell, given that the offered products complement the ones the customer has already chosen. It would make the experience more enjoyable for the guests, while also helping the restaurant generate more revenue. The pairing suggestions from Reecost would allow servers to offer the customer different drinks in accordance with the meals they choose. In other words, if a guest orders a certain main course, the server could recommend a wine that would complement it. This way, instead of asking the customers if they want something else, the server could simply suggest an option that would go well with their chosen dishes. The approach would be beneficial for both the customers and the restaurant. The former would get an opportunity to enhance their meals with additional products, while the latter would see an increase in sales. The potential benefits of implementing such changes could include: More relevant upselling options Higher sales of beverages Increased average order value Enhanced support for servers A more personalized experience for customers Consistent recommendations from the staff For restaurants with a large variety of beverages on their menu, pairing suggestions could also act as a tool for servers to introduce their clients to products that they would otherwise not choose.
Table Turnover Reports At peak hours, the turnover of tables becomes one of the most critical issues. Even if a restaurant has a high demand for its services, the loss of potential guests due to the unavailability of tables results in losses. Thanks to the table turnover reports, the manager obtains information about the use of tables at different intervals. With the help of data from such reports, the manager can identify which tables generate the most significant revenues and how to optimize their use. Moreover, the manager analyzes the average time of table occupation and focuses on those issues that decrease the efficiency of restaurant work. For example, if the analysis shows that some tables are occupied for a much longer time than it is expected, this fact triggers an investigation of possible problems. These problems can be in order processing, kitchen organization, or waiters’ behavior. Thus, the table turnover reports allow the manager to find optimization opportunities and take action to address the identified weaknesses. The information on table turnover can be extremely valuable to a restaurant to track the number of tables, understand how much sales each table provides, see what tables turnover slower, learn how to seat more customers at the same time, control the number of customers during rush hours, increase the number of covers and improve the efficiency of the floor. Instead of guessing what is going on in the restaurant, managers can base their decisions on real information about the current state of the floor.
Bringing Front-of-House and Back-of-House Operations Together A restaurant does not function as well as when the kitchen, servers, managers, and customers are connected through a seamless workflow. A hiccup in one area can throw off the entire operation. For example, an order that is misplaced by the servers can lead to longer-than-expected prep time by the kitchen. If the kitchen is not set up in a timely manner, the servers will not be able to maintain proper pacing for their customers. If tables are not turned quickly enough, the restaurant will see a lower number of customers throughout the day. A connected restaurant POS solution can go a long way when it comes to eliminating these operational gaps. Reecost connects essential restaurant processes together, enabling teams to streamline their efforts and improve visibility into the bigger picture. From order entry to table turnover and clean-up for the next guests, restaurant teams can use data and automation to help optimize the workflow.
Enhance Guest Experience Without Complicating It Technology should simplify things at the restaurant, not make it more complex. The right restaurant POS system will help you reduce the amount of time you spend on various manual procedures and instead let you focus on giving your guests the very best experience. With course-wise order firing, server assignment tracking, beverage pairing suggestion, and table turnover reports, Reecost helps you streamline your operation at various levels. These features can assist the owners and managers of a restaurant to answer some of these pressing questions: Are the orders getting to the kitchen on time? Who are the best servers? Who makes the best upselling recommendations? Which tables make the highest revenues? How long does it take to turn tables over? Where are the largest delays located? This data can be used by the manager to get the most out of the restaurant.
Turn Restaurant Data Into Better Decisions Every day modern restaurants produce a great amount of data related to their operations. Orders, sales, table occupancy, staff performance, tips, items ordered, and other details can be a gold mine of information on how to run the business more efficiently. But how can this data be used to make reasonable conclusions and further improve the operations? Reecost allows restaurant owners and managers to take their operational data, process it, and obtain valuable insights which can then be used to further improve the quality of services and products offered. For example, if a certain category of products has lower sales than expected, managers can use this information to determine whether their staff promotes these products sufficiently. If the table turnover rate is lower than average, the information can help locate the cause of the problem. Or, if a certain staff member has outstanding results compared to their colleagues, the data can be employed to see what exactly they do better and pass this experience onto others.
Why These Features Are Beneficial for Restaurants Modern-day restaurants need to focus on rapid processing of orders, accuracy, high-quality services, staff management, and profit margins. The restaurant POS system allows the management to track all operations seamlessly and be aware of many crucial points in the functioning of the establishment. The features offered by Reecost focus on these aspects of work: Firing of dishes according to courses to provide a seamless process of eating. Tracking of assigned waiters to analyze their performance. Suggesting wine pairs to increase the sales volumes of the restaurant’s wine list. Table turnover analysis to offer reports on the productivity of waiters, as well as an idea of the traffic of guests in the establishment. These points can be beneficial for the management of the restaurant in terms of creating a more organized concept within the establishment.
Make Every Service Perfect A great dining experience comprises hundreds of details. The waitstaff’s professionalism, food quality, order accuracy, and table turnover rate all contribute to a successful restaurant. Moreover, exceptional personal touches and professional advice from waitrons and bartenders add up to a memorable client experience. Reecost’s POS system connects all essential components of a restaurant’s operations. The software helps upscale eatery owners and restaurant managers control and optimize food and beverage delivery, personnel organization, upselling, and table management. Such operational efficiencies enable owners to focus on delighting their patrons rather than day-to-day tasks.